Privacy Policy

Effective Date: September 17, 2026

PropertyOps Group, LLC (“PropertyOps Group,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit propertyopsgroup.com, submit information through our website, communicate with us, or use our real estate, property improvement, contractor referral, marketing, or related services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

* Name

* Email address

* Telephone number

* Property address

* Mailing address

* Information about a property you own, want to sell, want to purchase, or want to improve

* Real estate preferences

* Property condition and improvement information

* Requested contractor or home-service information

* Information submitted through forms, surveys, calculators, or questionnaires

* Communications you send to us

* Appointment or consultation information

* Other information you voluntarily provide

We may also collect certain information automatically when you visit our website, including device information, browser type, IP address, referring pages, pages visited, dates and times of visits, and general website usage information.

2. How We Collect Information

We may collect information through:

* PropertyOps Group websites and landing pages

* Online forms

* Property and mortgage calculators

* Email

* Telephone calls

* Text messages

* Online advertising

* Social media platforms

* Customer relationship management systems

* Real estate inquiries

* Contractor and home-service inquiries

* Open houses, events, and in-person interactions

* Referrals

* Other interactions with PropertyOps Group

Information may also be received from third-party platforms when you intentionally submit an inquiry or request information through those platforms.

3. How We Use Your Information

We may use information we collect to:

* Respond to your inquiries

* Provide requested information or services

* Communicate with you regarding real estate opportunities

* Assist with buying or selling real estate

* Prepare property analyses or estimates

* Provide information regarding property improvements

* Connect you with contractors or service providers when requested or appropriate

* Follow up regarding services in which you have expressed interest

* Schedule appointments or consultations

* Maintain customer and prospective-customer records

* Operate and improve our website

* Improve our marketing and services

* Analyze website and advertising performance

* Prevent fraud or misuse

* Comply with applicable legal and regulatory requirements

* Protect our rights and the rights of others

We may also use information to maintain an ongoing relationship with homeowners, buyers, sellers, investors, contractors, and other individuals who interact with PropertyOps Group.

4. Real Estate Information

If you contact us regarding buying, selling, investing in, or otherwise transacting in real estate, information you provide may be used to evaluate your request and communicate with you regarding relevant real estate services.

Certain information may need to be shared with a sponsoring real estate broker, title company, lender, inspector, appraiser, transaction service provider, or other participant when necessary for a real estate transaction or when authorized by you.

Real estate brokerage activities are subject to applicable laws, regulations, brokerage requirements, and transaction-specific agreements.

5. Contractor and Property Improvement Information

If you request assistance with repairs, renovations, maintenance, landscaping, remodeling, or other property services, we may use the information you provide to evaluate your request and help identify appropriate service providers.

When appropriate, we may share information necessary to respond to your request with independent contractors or service providers.

This information may include your name, contact information, property location, requested service, project description, photographs, timing requirements, or other information relevant to obtaining an estimate or providing the requested service.

We will not represent that an independent contractor is receiving information directly from you when that information is being provided by PropertyOps Group.

6. How We May Share Information

We may share personal information when reasonably necessary with:

* Real estate brokers and transaction participants

* Contractors and home-service providers

* Customer relationship management and communication providers

* Website hosting and technology providers

* Email and text-message service providers

* Analytics providers

* Advertising platforms

* Professional advisers

* Government authorities when legally required

* Other service providers that assist us in operating our business

We may also disclose information when necessary to comply with law, enforce agreements, prevent fraud, protect safety, or protect our legal rights.

7. Sale of Personal Information

PropertyOps Group does not sell consumers' personal information to unrelated third parties for their own independent use in exchange for monetary payment.

PropertyOps Group may receive compensation from contractors, service providers, or business partners for leads, referrals, marketing, consulting, coordination, or related services.

When you request assistance locating a contractor or service provider, information necessary to respond to that request may be provided to an appropriate service provider.

Where applicable law requires additional notice, consent, or rights regarding disclosure of personal information, PropertyOps Group will comply with those requirements.

8. Email Communications

If you provide your email address, we may use it to respond to your inquiry and send communications related to services in which you have expressed interest.

Where permitted by law, we may also send marketing or informational emails regarding real estate, property ownership, property improvements, home services, or PropertyOps Group services.

Marketing emails will include an appropriate method for unsubscribing.

Transactional or service-related communications may still be sent when necessary even if you unsubscribe from marketing emails.

 9. Text Messages and Telephone Communications

If you provide your telephone number, we may use it to respond to your inquiry and communicate regarding services you request.

Where required by law, marketing text messages, automated text messages, or other communications requiring consent will only be sent after obtaining the applicable consent.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying **STOP**. You may request assistance by replying **HELP** or contacting PropertyOps Group.

We do not sell or share mobile telephone numbers or SMS consent information with third parties for their own unrelated marketing purposes.

Information may be provided to communication technology providers as necessary to deliver messages on our behalf.

10. Cookies and Analytics

Our website and technology providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand website traffic, measure advertising effectiveness, and improve user experience.

These technologies may collect information such as browser type, device type, IP address, pages visited, referral source, and interactions with advertisements or website content.

Third-party platforms may process information according to their own privacy policies.

Your browser or device may provide options for limiting or disabling certain cookies or tracking technologies.

11. Advertising

We may use advertising platforms to promote PropertyOps Group services and measure advertising performance.

These platforms may use cookies, pixels, or similar technologies to determine whether users interacted with advertisements or visited our website.

Information collected by advertising platforms is subject to their respective privacy practices.

12. Customer Relationship Management Systems

PropertyOps Group may use customer relationship management (“CRM”) and marketing automation systems to store contact information, track inquiries, manage communications, schedule follow-ups, and provide services.

Information stored in these systems may include contact information, communication history, property interests, service requests, appointment information, and other information relevant to your relationship with PropertyOps Group.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic communication, database, or information system can be guaranteed to be completely secure.

You should use appropriate caution when transmitting sensitive information electronically.

14. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain legitimate business relationships.

Retention periods may vary depending on the type of information and applicable legal requirements.

15. Your Privacy Choices

Depending on applicable law, you may have rights regarding certain personal information we maintain about you.

You may contact us to request that we:

* Provide information about certain personal information we maintain about you;

* Correct inaccurate information;

* Delete certain information where applicable;

* Stop certain marketing communications; or

* Address another privacy-related request.

Certain information may need to be retained when required by law, regulatory requirements, brokerage requirements, transaction recordkeeping requirements, contractual obligations, fraud prevention, or other legitimate purposes.

We may need to verify your identity before processing certain privacy requests.

16. Texas Privacy Rights

Texas residents may have additional rights under applicable Texas privacy laws, including, where applicable, rights to access, correct, delete, or obtain certain personal data and rights relating to certain uses or disclosures of personal data.

The availability of particular rights depends on whether the applicable law applies to PropertyOps Group and to the particular information or processing activity.

Privacy requests may be submitted using the contact information provided below.

17. Children's Privacy

The PropertyOps Group website and services are intended for adults and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through the website.

If we learn that such information has been collected, we will take reasonable steps to delete it as appropriate.

18. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, contractors, real estate resources, or other services.

PropertyOps Group is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage users to review the privacy policies of third parties before providing personal information to them.

19. Business Transfers

If PropertyOps Group is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, information maintained by the business may be transferred as part of that transaction, subject to applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The updated Privacy Policy will be posted on our website with a revised effective date.

21. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy request, please contact us through the contact information provided on our website.

**PropertyOps Group, LLC**

Houston, Texas

propertyopsgroup.com